C-SAT Survey

C-SAT

1. GCLPL understands the service needs of my organization?
 Strongly agree Agree Neutral Disagree Strongly Disagree

2. How would you rate GCLPL overall?
 Poor Fair Good Very Good Excellent

3. Overall, the quality of GCLPL sales organization’s service is?
 Poor Fair Good Very Good Excellent

4. Overall, the value of GCLPL services compared with the price / offer is?
 Poor Fair Good Very Good Excellent

5. Considering your complete experience with our company, Would you recommend GCLPL services to colleagues or contacts within your industry?
(0 is not at all likely, 10 is extremely likely)
 0 1 2 3 4 5 6 7 8 9 10

6. Overall, how satisfied are you with the amount of contact between you/your organization and GCLPL service management?
 Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

7. Did you find GCLPL staff Courteous during stages of Calling Quotation / Delivering Service?
 Very much Courteous Courteous Neutral Not Courteous Not at all Courteous

8. Rate GCLPL Performance on Timeliness of Response during Quotation Stage?
 Fast Response. By Return Mail On Time Response Neutral Late Response. Follow Up Required Delayed Response. Lots of Follow up required

9. Rate GCLPL Performance on Timeliness of Response during Service Delivery and Coordination Stage ?
 Fast Response. By Return Mail On Time Response Neutral Late Response. Follow Up Required Delayed Response. Lots of Follow up required

10. Rate GCLPL Response on Completeness of asking details or giving details during Quotation Stage?
 Very much Complete. One mail and everything done Complete Neutral Not Complete Not at all Complete. Repeat mails required

11. Rate GCLPL Response on Completeness of asking details or giving details during Service Delivery and Coordination Stage?
 Very much Complete. One mail and everything done. Complete Neutral Not Complete Not at all Complete. Repeat mails required

12. Please tell us what GCLPL should do to improve the quality of the documentation delivered with your platform?

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